CONTACT.
Need help with your 💎 credits, a failed generation, or business inquiries? Our team (Tracorder) is here to help.
Official Support
admin@tracorder.comClick to send an email →
What to include:
- 01The Google Email associated with your account.
- 02Order ID (for billing) or Job ID (for video issues).
- 03A brief description of the issue.
Support Status
Response Time
We are based in Jakarta (GMT+7). We typically respond within 24 hours on business days.
Automated Refunds
If a video fails (Status: Failed), your 💎 credits are returned automatically. Check your balance before emailing.
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